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05/08 Lisa Rathod
HR at The Job Portal

Views:14 Applications:9 Rec. Actions:Recruiter Actions:4

Manager - Customer Success - Leather (2-4 yrs)

Mumbai/Thane Job Code: 227266

Customer Success Manager

Job brief :

- We are looking for a customer success manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business- revenue potentials and minimize churn rates.

- A Customer Success Manager's responsibilities include supporting customers as they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.

- Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

Responsibilities :

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Promote the value of the product

- Upsell products with the brand image

- Promote value through customer experience

- Review customer complaints and concerns and seek to improve the customer experience

- Sustaining business growth and profitability by maximizing value

- Analyzing customer data to improve customer experience

- Holding product demonstrations for customers

Requirements and skills :

- Proven work experience as a Customer Success Manager or similar role

- Experience working with brand image and promoting value through customer experience

- Exceptional ability to communicate and foster positive business relationships

- Technical skills required, as they relate to the use of the product or service

- Accountability and personal organization are essential

- Experience in managing a diverse group and training each according to company standards

- A communications or marketing degree is preferred

Technical Experience (preferred) :

- Collaborative technical tools

- Presentation and Communication tools

- Social Media Management / Content Management tools

- Commercial account management / CRM systems

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