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07/05 Supriya Singh
Talent Acquisition Manager at Spirient Staffing Solutions

Views:218 Applications:61 Rec. Actions:Recruiter Actions:29

Manager - Customer Success - IT (8-15 yrs)

Bangalore/Anywhere in India/Multiple Locations Job Code: 324622

Key Account Manager's/Customer Success role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities for our SAAS/Solution Selling/NAAS portfolio. (Upselling/Cross Selling/ Churn/ Retention & Escalation Management).

Product knowledge: IT Sales/ iCloud Sales, SAAS/Solution Selling Required.

Responsibilities :

- Serve as the lead point of contact for all customer account management matters.

- Build and maintain strong, long-lasting client relationships.

- Identify the key stakeholders in an account.

- Negotiate contracts and close agreements to maximize profits.

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Assist with challenging client requests or issue escalations as needed.

Job Location : Bangalore.

Level of Education : B.Tech/BCA/MCA/Graduates.

Excellent Communication in English

Experience Required : 8 to 12 Years.


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