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06/12 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:38 Applications:34 Rec. Actions:Recruiter Actions:14

Manager - Customer Success - IT (2-7 yrs)

Anywhere in India/Multiple Locations Job Code: 247011

- Fantastic work culture

- Opportunity within a company with a solid track record of performance

- A role that offers a breadth of learning opportunities

Our Client is the emerging market's leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju- s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with suite of a communication APIs, Ameyo's omnichannel contact centre (merger), and Cogno AI's conversational AI platform (acquisition) over the cloud. They- re a $100 million Series D funded company with $60 million in ARR.

The Job : 

Your Responsibilities will include:

- Manage expectations and provide guidance. For this, you- ll work with both the business and engineering teams of the client's company helping them use our APIs and integrate. You- ll also be responsible to measure the success of the use-cases/ projects that have been implemented.

- Helping clients understand how other enterprise customers are tackling similar problems they face using CPaaS.

- You are comfortable with a high volume of communication and switching tasks based on priority and you- re not daunted by managing risks in high stake situations.

- See-through to the launch of new solutions/ projects while resolving issues that pop up, with the help of our support team.

- You are someone who is always on top of things and makes sure to get everyone on the same page with respect to the solutions/ projects you- re working on.

- We want you to have QBR meetings with the clients you handle to have them updated on the success of the projects that you- ve worked on in that quarter, discuss new ones and help them understand the value brings.

- Apart from this- you- ll also keep the customers updated about core developments and features regularly.

- Make sure you strive to achieve/ over-achieve the targets set in terms of monthly/ quarterly revenue- both in terms of recurring revenue and revenue generation through upselling and cross-sell

- You- re comfortable negotiating terms, pricing, and reviewing contracts.

Ideal Candidate

Skills Required:

- We- re looking for someone who can get things done without friction, respond quickly when called on, and who will be super proactive.

- You pride yourself on establishing long-term relationships with customers.

- You enjoy doing demos and meeting everyone, from engineers to GMs and CXOs.

- You have at least 2 years experience within a Customer Success, Business Development / Account Manager (B2B) or Customer Service role, ideally within the IT Software industry.

- You have prior experience in dealing with Key Accounts.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are highly goal driven and work well in fast paced environments

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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