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02/03 Shilpi Arora
Recruitment Consultant at Care4Careers

Views:320 Applications:104 Rec. Actions:Recruiter Actions:5

Manager - Customer Success - IT (2-4 yrs)

Noida Job Code: 113276

Responsibilities :

- Be the single point of contact for all your customers from the time they sign the contract.

- Establish a trusted relationship with them and help them succeed with the company through product adoption and delivering the value promised.

- Understand the customer's goals, org structure, key challenges, and define their success.

- Work with the sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth - go live- .

- Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.

- Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.

- Monitor at-risk customer behavior and carry out activities to retain them.

- Own churn and expansion for all your accounts.

- Identify opportunities for portfolio growth and contact customers for upsells.

- Work towards turning customers into advocates of the company.

- Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

- At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.

- Ability to understand a software product and its nuances very well.

- Excellent written and verbal business communication skills.

- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.

- Ready to work during US hours - in future

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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