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10/06 Afzal Ahmad
Recruiter at Talent Xo

Views:30 Applications:8 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - Freight Management Platform (2-6 yrs)

Bangalore Job Code: 329548

Role & Responsibilities :

- Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential.

- Build and establish exceptional relations with top manufacturing multi-billion dollar brands.

- Help streamline and improve logistics needs across various industry verticals.

- Brainstorm with product & tech teams to continuously improve product offerings.

- As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients.

- Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.

- Ensure expectations are being met and the client sees ROI on their investment.

- Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.

- Ensure optimal financial health of the account.

Review Criteria :

- Strong Customer Success Manager profile

- Mandatory (Experience 1) - Must have 2+ YOE in Customer Success role in Product-based Company (Don't want Customer Support or Service)

- Mandatory (Experience 2) - Must have Experience in Customer Service for Manufacturing, Logistics or Transportation Industry

- Mandatory (Experience 3) - Must have experience in working for South India region

- Mandatory (Company) - Good Product Or B2B SAAS Company

- Mandatory (CV) - Must be well drafted and presented. Should have strong written communication

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