Manager - Customer Success - Freight Management Platform (2-6 yrs)
Role & Responsibilities :
- Champion the Freight Tiger platform across your customer base to grow the account and help achieve its full potential.
- Build and establish exceptional relations with top manufacturing multi-billion dollar brands.
- Help streamline and improve logistics needs across various industry verticals.
- Brainstorm with product & tech teams to continuously improve product offerings.
- As Freight Tiger expands its product portfolio, you shall be responsible for cross-selling and upselling enhanced products/features to clients.
- Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients.
- Ensure expectations are being met and the client sees ROI on their investment.
- Analyze all customer health metrics (NPS, logons, etc.) to use data to identify any potential at-risk customers.
- Ensure optimal financial health of the account.
Review Criteria :
- Strong Customer Success Manager profile
- Mandatory (Experience 1) - Must have 2+ YOE in Customer Success role in Product-based Company (Don't want Customer Support or Service)
- Mandatory (Experience 2) - Must have Experience in Customer Service for Manufacturing, Logistics or Transportation Industry
- Mandatory (Experience 3) - Must have experience in working for South India region
- Mandatory (Company) - Good Product Or B2B SAAS Company
- Mandatory (CV) - Must be well drafted and presented. Should have strong written communication
