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01/04 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Manager - Customer Success - Fintech Startup (2-7 yrs)

Gurgaon/Gurugram Job Code: 116601

The Offer :

- Work alongside the founding team of ex-bankers averaging 15 years industry experience

- Excellent work environment

- Leadership role

The Employer : 

Our client is a high growth Fintech startup that allows users to transfer value along with digital content through various social networks. Founded by ex-bankers, our client has raised over USD10 million in their recent Series A funding and are now expanding their team across Asia.

The Job

As a Customer Success Manager, you will be involved in all aspects of support, account management, product demonstrations, etc.

You will be responsible for:

- Communicating with customers regularly, analysing customer health metrics, run NPS and gather other feedback

- Provide input into every core product, marketing and sales process

- Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support

- Collaborate closely with team members, support renewals and expansion opportunities

- Collaborate with the engineering and development team to set up or configure our software platform as per customers- requirements and troubleshoot technical issues raised by customers

- Gauge customers- levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

- Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

- Being the main point of contact between the company and a number of named enterprise accounts

The Profile : 

- You possess a degree and have at least 2 years experience in a customer success or account management role within a SaaS or software company.

- You have a proven track record of working in a customer facing role

- You understand basic technical skills in html, javascript, css and connecting to APIs

- You are excellent at managing, stakeholders and customers

- You possess a high level of accuracy and attention to detail

- You have excellent communication and interpersonal skills and are capable of able operating effectively with uncertainty and change

- You are driven, self-motivated, enthusiastic and with a - can do- attitude

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