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23/11 HR
HR Manager at Yo HR Consultancy

Views:49 Applications:48 Rec. Actions:Recruiter Actions:43

Manager - Customer Success - Employee Assistance Program (2-5 yrs)

Bangalore/Delhi Job Code: 244874

Customer Success Managers

Experience - 1-2 years

Location - Bangalore/ Delhi

Client: leading Employee Assistance Program (EAP) provider.

Must Have :

Customer Success / Key Account Management experience in B2B companies, such as Health Tech, HR Tech, Ed-Tech, Banking, SaaS products.

Job description :

As a CSM you will be the custodian of a portfolio of sponsors (Accounts) and will be responsible to own the P&L

- Impact and Retention of sponsors in the Northern region

- Ensure 98% Renewal of revenue in the portfolio

- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics.

- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales

- Penetrate deeper into accounts/sponsors

- Co-ordinate and collaborate and ensure customer deliver and customer success

- Collaborate with various teams to ensure innovative and impactful service delivery

- Create right metrics present impact and deliver outcomes for sponsors

- Leverage data to cross sell products and innovation ideas for customers

- Provide advisory insights and program manage emotional wellbeing for the sponsors

- Be the driver of creating Psychologically Safe and Emotionally strong organizations

Your experience in the following will count :


- Graduate/Post Graduate (Preferably from Management, Humanities)from a good institute.

- 2-5 years of experience in field like Sales/Account Management, Pre-sales

- You need to know how to tell your story -communicate

- You need to have great skills in solutions, negotiations

- Need hands on and individuals willing to transform the organization.

- Willingness to travel within the city and outstation as required.

- Willingness to be available occasionally outside working hours if needed.

- Comfortable in working with MS office functionalities online and other collaboration tools.

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