Manager - Customer Success - EduTech (4-8 yrs)
- Hiring for well renowned US based Edtech company Amira Learning, awarded as best invention of 2021 in edtech by Times magazine and AI 50 list by Forbes Magazine. Its a series B funded company, backed by likes of Google, Amazon Alexa and Omidyar Network.
- After its success in USA and 12 other countries, Amira Learning is growing rapidly in India and looking to expand its team by hiring a talented customer success manager. We are looking for a startup enthusiast who is willing to be a part of AI revolution in India in Edtech space. The candidate will be joining a small team currently, which is expected to grow 5x in the year 2023. So if you want to reap the benefits of a growing startup by joining at an early stage, come join us.
Responsibilities :
- Provide support to the schools to set up, onboard and the implementation of the Amira platform smoothly
- Serve as the lead for all troubleshooting / technical aspects of launching the Amira platform to schools in India
- Build healthy & long-term relationships with schools by addressing customer issues
- Participate across the entire arc of the client-securing process, including directly presenting technical and non-technical specifics to schools
- Review customer complaints and concerns and seek to improve the customer experience
- Promote values through customer experience
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