Business Support Manager at Snaphunt Pte. Ltd.
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Manager - Customer Success - Education (0-4 yrs)
Join a firm with positive social impact on the education sector
Immense potential for learning and career development
This role is open to fresh graduates!
Our client is an EdTech platform that provides non-traditional, creative and innovative ways for children to learn coding, which will help them discover and understand technology.
As a Customer Success Manager, you will ensure smooth operations of the business on a daily basis, overseeing and communicating schedules with students as well as organising trainings with facilitators
You will be responsible for :
- Organising students on-boarding and scheduling
- Establishing relationships with full-time and part-time facilitators across the country.
- Managing regular feedback cycles and obtaining from relevant stakeholders
- Working collaboratively with the sales and the technology team to continuously improve efficiency in delivering value to customer
- You ideally have some experience in Customer Success or similar role, within the education sector.
- You have a proven track record of excellence and strong bias to action
- You are motivated and have a growth mindset, with willingness to learn continuously
- You are a strong relationship builder, with excellent interpersonal communication skills.
- You are eager to be part of a high-performing team!