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30/07 Sindhu
Managing Partner at SCA Consulting LLP

Views:10 Applications:8 Rec. Actions:Recruiter Actions:5

Manager - Customer Success - EdTech (1-2 yrs)

Andhra Pradesh/Vijayawada Job Code: 226008

Customer Success Manager - Edtech Company in School Education space 

1. Acquire the Schools & Increase Engagement at School Management Level, Teacher Level & Student Level by conducting Sales Demos.

2. On-board closed leads with training/Webinar Support & set up the Playbooks for Engagement.

3. Be the point of contact for On-boarded Schools and be responsible for the growth of the School ( Up-sells, tracking KPI Metrics)

4. Advise Schools/Teachers/Students on the most effective ways to use the English Gurukul App & monitor/track monthly usage.

5. Be a Product Evangelist by collecting anecdotal feedback from Management & teachers and help in improving the Product.

Skills :

1. 1-2 years of experience with Schools or managed accounts in the Ed-tech domain.

2. Good exposure to schools or Ed-tech domain.

3. Need ability to converse in Telugu.

4. Understanding of the Ed-Tech Ecosystem.

5. Previous experience working on LMS tools or Customer Success role for a Ed-Tech company is a plus.

6. SaaS and B2B experience is must.

7. Take ownership of the Customer relationship from sale to growing the customer.

8. Champion the product and be an evangelist.

9. Empathy - Needed in any client facing role, also important for working with other teams.

10. Strong written and verbal communication skills.

KPIs :

1. Total Number of paying students from your Portfolio.

2. Engagement Statistics ( MAU/WAU/DAU)

3. Retention & Up-sell.

Perks :

1. Work at Scale and challenge yourself.

2. Work with a smart team which is looking to disrupt the Ed-Tech Eco system by Empowering Kids

3. High perks based on performance and hard work. Pay & ESOPs based on performance.

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