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13/05 Jyoti Manchekar
HR at Sutra Services Pvt. Ltd

Views:54 Applications:27 Rec. Actions:Recruiter Actions:27

Manager - Customer Success - BFSI/Fintech/Payment Gateway (9-14 yrs)

Bangalore Job Code: 213056


- Work closely with Account Managers and Launch Managers on a successful post-sales handoff

- Maintain (and improve) a standard onboarding framework to use with clients sign and pitch launch plans to the employers

- Design and pitch launch plan to the employers

- Oversee launch activities - virtually or in person (as part of QA)

- Ensure launch plans for every employer are set up correctly and manage the hand-off to Marketing for further campaigns and engagement

- Be prescriptive in guiding and educating clients through their adoption and rollout during the onboarding time frame

- Monitor initial usage and proactively review with the marketing team

- Ensure clients achieve their initial value

- Constantly optimize processes to speed time to value

Qualifications :

- Overall 9+ years of experience with 6+ years of the client relationship, client success role

- Excellent project management skills

- Excellent negotiation skills and well acquainted with liaising with decision-makers/CXOs/Business Heads

- Strong attention to detail

- Excellent verbal and written communication skills

- Training delivery skills and the ability to communicate new concepts to the next billion users

- 6+ years of experience in high growth, tech-focused environment

- Ability to work with clients directly in a courteous and professional manner

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