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11/09 Swatee Paithankar
Founder at Benchire

Views:496 Applications:256 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - BFSI (1-4 yrs)

Bangalore/Delhi NCR Job Code: 291312

Customer Success Manager - Bengaluru/Delhi 

Role Brief :

- You will be maintaining and enriching relationships with its clientele. You will be responsible for maintaining long term relationships with customers. And be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.

What You will do :

- Alerting the sales team to opportunities for further sales within key clients

- Generate sales among client accounts, including up-selling and cross-selling

- Operates as the point of contact for assigned customers

- Makes sure clients receive requested products and services in a timely fashion

- Conducting business reviews to ensure clients are satisfied with products and services

- Communicates client needs and demands to senior management

- Keep records of client transactions and forecasts and tracks client account metrics

- Manage projects within client relationships, working to carry out client goals while meeting company goals

- Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines

- Study competition to find new ways to retain customers

Scope and impact :

- Product and service consultant for clients

- Working with multiple Business Units

- Brings together and collaborates with cross-functional teams and execute new additions and high-impact transformational initiatives

What we are Looking For :

- Must have excellent organizational skills, attention to detail and the ability to prioritize in a changing environment.

- Excellent communication and negotiation skills

- Ability to work well with a team

- A customer-oriented attitude that drives results & achieves high levels of customer satisfaction

- Proactive problem prevention and issue resolution ability.

- Communicates effectively tailored messages appropriately to various stakeholders

Experience :

- 2-3 years of experience in a client-facing or an Account Management role

- Knowledge of the BFSI industry

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