Recruiter at Brillar Technologies
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Manager - Customer Success - B2B SaaS Product Startup (1-4 yrs)
Our client is a fast growing, funded startup in HR tech domain looking for a Customer Success Manager.
- Empathize with each and every aspect of the customer experience, putting customers needs first.
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Spot opportunities for improvements to the product and work with the product team to drive and implement them.
- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.
- Partner with sales team for up selling and renewals, and increase the revenue per customer.
- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.
- Experience in sourcing for IT product companies (directly or at consulting firm)
- Must be fluent in English with excellent written and communication skills.
- Strong analytical aptitude.
- Self motivated and proactive team player to inspire customer loyalty and adoption.