03/09 Lakshay Verma
Recruiter at Brillar Technologies

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Manager - Customer Success - B2B SaaS Product Startup (1-4 yrs)

Delhi/Delhi NCR Job Code: 89495

Our client is a fast growing, funded startup in HR tech domain looking for a Customer Success Manager.

The role:

- Empathize with each and every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Requirements :

- Experience in sourcing for IT product companies (directly or at consulting firm)

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self motivated and proactive team player to inspire customer loyalty and adoption.

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