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03/09 Lakshay Verma
Recruiter at Brillar Technologies

Views:241 Applications:76 Rec. Actions:Recruiter Actions:0

Manager - Customer Success - B2B SaaS Product Startup (1-4 yrs)

Delhi/Delhi NCR Job Code: 89495

Our client is a fast growing, funded startup in HR tech domain looking for a Customer Success Manager.

The role:

- Empathize with each and every aspect of the customer experience, putting customers needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Requirements :

- Experience in sourcing for IT product companies (directly or at consulting firm)

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self motivated and proactive team player to inspire customer loyalty and adoption.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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