Talent Advisor at Scaling Theory
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Manager - Customer Success - Aviation/Aerospace Firm (2-5 yrs)
Customer Success Manager
- Lead strategic initiatives to drive growth and expansion across global virtual volunteering clients
- Lead cadence calls with international clients, identify and implement initiatives to avoid churn and explore avenues to up-sell and maximize revenue
- Work closely with internal teams marketing, product, nonprofit partnerships, etc., to ensure successful project delivery
- Drive new business growth through greater advocacy and reference-ability amongst current clients
- Liaison with product team to ideate, brainstorm and suggest changes in the product roadmap
- Own the business and influence the leadership team by sensitizing them towards new user insights, product changes, new features etc.
- Align key metrics and objectives with the leadership team
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