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30/04 Raveen Vaishya
Associate Consultant at Reed & Willow

Views:54 Applications:29 Rec. Actions:Recruiter Actions:5

Manager - Customer Success - AdTech (0-3 yrs)

Pune Job Code: 157560

What you'll do :

- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners

- Build a solid understanding of all IAS products and processes

- Manage a dynamic, high-volume list of clients

- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services

- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner

- Prepare regular reporting and data analysis of client activity. Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions

- Attend external meetings and present to clients

- Drive automation and create process and methodology documentation

- Develop client relationships to incorporate a deep understanding of client goals

- Communicate client needs and act as an internal advocate for owned clients

- Adhere to IAS values at all times

What you'll need :

- 0-2 years- experience, ideally in the Ad-tech industry

- Strong analytical skills, with the ability to identify business issues, analyse data, draw conclusions, and develop actionable recommendations

- Understanding of online advertising and marketing industry is a must

- Ability to learn quickly and grasp different processes and systems

- Enthusiasm to work in a fast-paced and demanding environment

- Ability to prepare clear and concise client-ready documents

- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail

- Ability to work independently as well as part of a team

- Fluent in English (Polish, Turkish, or Russian is a plus

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