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22/11 Akhil Birdi
Recruiter at Real Time Data Services

Views:408 Applications:75 Rec. Actions:Recruiter Actions:6

Manager - Customer Success - SaaS (9-15 yrs)

Gurgaon/Gurugram Job Code: 244479

Key Functional Responsibilities

Client Management - You will be the key point of contact for the client. You need to follow a consultative approach to ensure clients' business questions are addressed.

Take ownership of customer issues and ensure they are resolved within set SLAs.

Client Management - You will be responsible for ensuring ongoing conversations with our clients. Manage numerous accounts and take frequent health check calls.

Client Retention - You will be responsible for upsell & Cross sell goals for the assigned set of accounts. You will also be responsible for projecting revenue goals from the respective assigned key accounts.

Thinking out of the box - Create client engagement calendar to plan and reach out to clients based on events or festivals, to ensure client engagement.

Collaborate with Internal Team - Collaborate with Internal Teams and represent customer while figuring out the best solution.

Analytical - The customer success manager should be pro-active and analyze sales/metrics data and help evolve a strategy.

Skill Requirement

- Excellent communication skills

- Team handling experience should be there

- Diplomacy, tact, problem-solving and project management skills.

- Experience of doing B2B and B2C sales especially for international markets like: US/UK

- Ability to work in a high-stress sales environment and multitask.

- Willing to work in night shifts

- Being technically adept, and the ability to pick and learn new products, tools, and technology.

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