Manager - Customer Success (9-14 yrs)
Job Title/Designation:
Customer Success Manager
Employment Type:
Full Time, Permanent
Job Description:
Key Role Deliverables:
- Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term (Qtr.) and long term (12 months)
- Understanding product landscape for Data, Voice, Security, Cloud, Collaboration.
- Creating best possible opportunities for existing Large & Medium set of customers, new products penetration, Competition landscaping & Increase RMS based on assessment of customer's challenges (scoping & solutioning).
- Ring fencing the existing customers through churn management
Right Person (Qualification & Experience) :
- Understanding IT footprint of customer.
- Understanding of customer Industry domain including terminologies, past and emerging trends
- Understanding of IT landscape and emerging trends of multiple industries
- Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation with company offering and increase EPPC
- Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products
- 3 to 4 years of Team handling exposure
- Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferable
- Market Research and Analytical Skills
- Graduate or Post Graduation from reputed university
- Sales Certification on Data, Voice, Cloud will be an added advantage
Experience : 9 to 14 years
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
