Talent Acquisition at Leadway
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Manager - Customer Success (7-12 yrs)
Customer Success Manager
Roles & responsibilities :
- Proactively solve issues for the customer
- Front-ending the running projects with the customer
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Manage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores.
- Oversee our customer service team
- Manage and train Customer Success Associates
- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Interact with customers on a regular basis, responding to their questions and guiding them to the appropriate service
- Create and implement an effective customer loyalty program
- Work closely with Account Manager for upsell/cross-sell opportunities