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03/08 Vaaishnavee Kannan
Talent Acquisition at Leadway

Views:10 Applications:9 Rec. Actions:Recruiter Actions:0

Manager - Customer Success (7-12 yrs)

Pune Job Code: 226648

Customer Success Manager 

Roles & responsibilities :

- Proactively solve issues for the customer

- Front-ending the running projects with the customer

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Manage your team to develop delivery plans that maximize the customer experience and achieve higher product adoption, customer satisfaction, and overall health scores.

- Oversee our customer service team

- Manage and train Customer Success Associates

- Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis

- Interact with customers on a regular basis, responding to their questions and guiding them to the appropriate service

- Create and implement an effective customer loyalty program

- Work closely with Account Manager for upsell/cross-sell opportunities

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