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23/11 HR
HR Manager at Yo HR Consultancy

Views:58 Applications:38 Rec. Actions:Recruiter Actions:25

Manager - Customer Success (5-8 yrs)

Bangalore Job Code: 244871

Customer Success Manager

Location: Bangalore

Experience: 5-8 Years

Must-Have:

Valid driver's license and Two wheeler/four wheeler

- 5+ years of work experience in a high-touch Customer Success / Strategic Consulting role.

JD :

- Manage a team of 4-6 CSMs

- Provide product training to the team and customers to realize the potential of SH Products.

- Identify product usage gaps and provide actionable solutions to the customers.

- Build value-based relationships with customers

- Conduct Strategic Business Reviews to understand customer lifecycle milestones, communicate the value of our product, and showcase ROI.

- Drive desired customer outcomes through a consultative approach

- Ensure customer retention by negotiating and closing subscription renewals


- Identify appropriate business use cases where SH products can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Communicate and brainstorm with the product/Project team on customer feedback and help refine product roadmap.

- Work with the marketing team to execute customer surveys, case studies, etc

Travel Local & Outstation - up to 60%

- Drive customer advocacy through reviews, testimonials, customer meetups; and Make a center of excellence within the customer's organization.

- Managed customers across different segments in the past and knows how to manage them differently.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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