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27/09 Arpita Porwal
HR Recruiter at Strategic Talent partner

Views:41 Applications:20 Rec. Actions:Recruiter Actions:10

Manager - Customer Success (5-10 yrs)

Delhi NCR Job Code: 346007

Key Responsibilities :

- Collaborating with the sales team to ensure new customers are onboarded properly

- Providing periodical training and demonstrations to new customers on how to use the product or service effectively

- Conducting regular check-ins with customers to ensure they are achieving their desired outcomes using the product.

- Collecting customer feedback and sharing this with product, sales, and marketing teams to ensure alignment and customer satisfaction, thus improving/promoting customer retention & loyalty

- Addressing customer concerns and coordinating with internal teams to resolve/improve them

- Organize regular review meetings with customers to discuss their success metrics

- Monitoring and reporting on customer health and satisfaction.

- Understand customer outcomes through ongoing collection and analysis of data and feedback

- Implement strategies to maintain and improve NPS

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