Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises
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Manager - Customer Success (5-10 yrs)
Customer Success Manager
Exp: Min 5 years
About our client:
Our client is an advanced hiring platform based on artificial intelligence, enabling recruiters to hire top talent effortlessly. It provides the recruiter with a curated list of candidates from its premium database to ensure a rich candidate experience,
It's been trusted by more than 2000 of India's top companies, including Amazon, Uber, Myntra, Target and Paytm.
We're looking for a Customer Success Manager to join our mission to build the world's best recruitment tool.
Roles & Responsibilities:
- Empathize with each and every aspect of the customer experience, putting customers- needs first.
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.
- Spot opportunities for improvements to the product and work with the product team to drive and implement them.
- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.
- Partner with sales team for up selling and renewals, and increase the revenue per customer.
- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.
- Must be fluent in English with excellent written and communication skills.
- Strong analytical aptitude.
- Self-motivated and proactive team player to inspire customer loyalty and adoption.
- Bonus: work experience in a customer-facing or customer success related role.
- Bonus: product aptitude or experience.
- We work with most of the top MNCs and tech unicorns which makes it a great opportunity to learn and interact with our elite clientele, which is rare in most startups
- Your work will be critical to helping our client really shift gears and attain viral growth.
- Being part of a small team, you will work directly with the founders and have good transparency into the business strategy, and get to see how a business is built.
- We offer very competitive compensation as well as complete job and financial stability.