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08/01 HR
Senior Talent Acquisition Specialist at SKS Recruitment - SKS Enterpprises

Views:385 Applications:141 Rec. Actions:Recruiter Actions:0

Manager - Customer Success (5-10 yrs)

Bangalore Job Code: 105484

Customer Success Manager

Exp: Min 5 years

Location: Bangalore

About our client:

Our client is an advanced hiring platform based on artificial intelligence, enabling recruiters to hire top talent effortlessly. It provides the recruiter with a curated list of candidates from its premium database to ensure a rich candidate experience,

It's been trusted by more than 2000 of India's top companies, including Amazon, Uber, Myntra, Target and Paytm.

Job Overview:

We're looking for a Customer Success Manager to join our mission to build the world's best recruitment tool.

Roles & Responsibilities:

- Empathize with each and every aspect of the customer experience, putting customers- needs first.

- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.

- Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges.

- Spot opportunities for improvements to the product and work with the product team to drive and implement them.

- Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams.

- Partner with sales team for up selling and renewals, and increase the revenue per customer.

- Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster.

Qualification:

- Must be fluent in English with excellent written and communication skills.

- Strong analytical aptitude.

- Self-motivated and proactive team player to inspire customer loyalty and adoption.

- Bonus: work experience in a customer-facing or customer success related role.

- Bonus: product aptitude or experience.

Job Benefit:

- We work with most of the top MNCs and tech unicorns which makes it a great opportunity to learn and interact with our elite clientele, which is rare in most startups

- Your work will be critical to helping our client really shift gears and attain viral growth.

- Being part of a small team, you will work directly with the founders and have good transparency into the business strategy, and get to see how a business is built.

- We offer very competitive compensation as well as complete job and financial stability.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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