Recruitment Executive at Skyleaf Consultants
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Manager - Customer Success (4-8 yrs)
What responsibilities will you be trusted with for the CSM-1 Role:
- Business Advisor to our clients working towards achieving their business goals and success metrics.
- Goal-oriented and data-driven to actively track bot performance and drive metrics like CSAT, NPS, Adoption, and Usage for clients. Analyze customer data to improve the end-user experience.
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews.
Work closely with cross-functional teams, internal and external with ease to drive these goals
- Passionate about Customer Experience and ability to be an active voice in guiding Product Roadmap.
- Excellent communication and presentation skills. Remember communication is not what you say but what the other person understands.
- Be a cultural champion and energy driver.
What skills, expertise, and experience are we looking for?
- 4-8 years of experience in Customer Success in SaaS
- Exceptional communication and presentation skills, coupled with excellent listening skills.
- Analytical and data-driven with the ability to work with multiple stakeholders.
- Demonstration of good product and consumer thinking during his/her career.
- Hands-on and a quick learner. Comfortable with learning new technology.
- Basic tech skills especially knowledge of Python will be a plus.
- This role provides you access to Personally Identifiable Information or Protected health information for which you will abide to follow secure data handling practices to safeguard and protect such data.
