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06/05 HR
HR Manager at Yo HR Consultancy

Views:27 Applications:14 Rec. Actions:Recruiter Actions:7

Manager - Customer Success (4-7 yrs)

Mumbai Job Code: 324393

Manager - Customer Success

Location - Mumbai

Experience - 4 to 7 years

Must have -

- Exp with Client relationship

- Exp with Customer engagement (B2B)

Responsibilities -

- Establish clear client retention goals

- Process milestones for the clients and employees to work toward

- Assist customers with setting up and navigating programs or software

- Promote the value of the product

- Upsell services and products with the brand image

- Promote value through customer experience

- Assist in creating training courses

- Review customer complaints and concerns and seek to improve the customer experience.

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