Manager - Customer Success (4-7 yrs)
Manager - Customer Success
Location - Mumbai
Experience - 4 to 7 years
Must have -
- Exp with Client relationship
- Exp with Customer engagement (B2B)
Responsibilities -
- Establish clear client retention goals
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses
- Review customer complaints and concerns and seek to improve the customer experience.
