- A customer advocate, Excellent at relationship Building internal or external

- Should be able to work independently in a globally diverse team

- Working with the client and acting as a liaison internally between cross-functional teams

 - Sales and Operations

- Campaign Management - Review every account in the portfolio in complete detail to understand the current level of performance, identify the previous year trends and present value-driven insights at key customer touchpoints

- Collaborate with the Account Executives to discover opportunities for of optimization, cross-sell and up-sell, and drive campaign performance through the implementation of best practices

- Understand and capture the customer's needs and expected outcomes, map it to the best resource capabilities, and prepare a roadmap/campaign plan that ultimately delivers mutual success and growth

- Work effectively with internal stakeholders (Product and Sales teams) to identify product insights, and opportunities for ensuring customer delight

- Escalation Management - Support customers by handling their escalations thorough understanding of the client's critical priorities, solving the complex blockers and, ensuring delivery of the promised deliverables within the communicated time frame

- Conduct diagnostics and identify gaps in the customer's setup and processes evangelize and guide customers to implement improvements which could boost output

What essential skills do you need?

- 2-3 years of technical experience with: HTTP technology and principles, including REST principles

- Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.)

- Must have background in SaaS, PaaS, Cloud Infrastructure, AWS/Azure

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