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20/05 Deepu Fedari
Talent Acquisition Specialist at Xaltworks Consulting

Views:80 Applications:49 Rec. Actions:Recruiter Actions:0

Manager - Customer Success (3-6 yrs)

Bangalore/Mumbai Job Code: 326395

What do you get to do?

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff.

- Be the product champion and consultant to enable the customers to realize the potential of the company

- Understand customer's business, their application for which they have purchased Company's subscription for and their key digital adoption goals.

- Identify product usage gaps and provide actionable solutions to the customers

- Build value-based relationships with customers and create Company's champions

- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,

- Drive desired customer outcomes through a consultative approach

- Ensure customer retention by negotiating and closing renewals

Identify opportunities of upselling and cross-selling along with the Account Managers

- Identify appropriate business use cases where company can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Have a strong business sense to keep looking out for new use cases and solutions using company to create a win-win situation with customers

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Work with the marketing team to execute customer surveys, case studies, etc

- Identify and Process Success milestones for the customers

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization.

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