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08/05 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:37 Applications:16 Rec. Actions:Recruiter Actions:9

Manager - Customer Success (2-6 yrs)

Delhi NCR Job Code: 324694

- A role that offers a breadth of learning opportunities.

- Our client is a Legal-Tech venture run by a versatile team of tech-savvy attorneys, engineers and designers who aim to make the practice of law simpler for its end users.

The Job :

Job Description:

- Maintain and conduct revenue analysis against established goals and implement tools to streamline document of action plans.

- Develop and maintain MIS for smooth operation and efficient reporting.

- Forecast monthly revenue and identify and communicate revenue opportunities to the management.

- Manage end-to-end backend marketing.

- Managing all the for leads presales activities.

- Activate customer accounts, manage customer database, and Monitor customer subscription status.

- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.

- Maintain CRM (Freshworks) database and share the status reports with management, customer success & sales team.

- Take sales information and use it for an appropriate purpose.

- Generate both periodic and ad hoc reports of revenue and clients as needed.

- Prepare and process Pro-forma/customer invoices in a timely and accurate manner.

- Managing the team of Customer Associates and Sr. Associates to ensure 100% Customer Success.

- Revenue calculation on regular intervals regarding collection, dropout, upgrade, and bouncing cases.

- Ensure to grow and assist revenue targets along with future growth targets.

- Communicate with the clients who owe payment and increase the percentage of successful repayments.

- Monitor and analyze business results versus plan.

- Managing customer queries and usage to achieve customer loyalty and retention.

Ideal Candidate :

- Required experience of 2-6 years in this field

- Qualification : Must be a Graduate (Post Graduate in marketing or equivalent will be preferred)

- Strong communication skills - previous experience with customer interaction will be preferred

- Strong Analytical Skills, detail-oriented, and self-starter with the ability to work independently

- Prior experience in using CRM software will be an added advantage.

- Team-leading skills

- Having knowledge of advanced Excel and well versed with PowerPoint presentations

- Able to extract/manipulate large data sets and attention to details

- Possess good decision- making skills and be a problem solver

- Solid interpersonal skills including the ability to work in a team and make suggestions for team improvement.

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