Business Support Manager at Snaphunt Pte. Ltd.
Views:50 Applications:28 Rec. Actions:Recruiter Actions:16
Manager - Customer Success (2-6 yrs)
- A role that offers a breadth of learning opportunities.
- Our client is a Legal-Tech venture run by a versatile team of tech-savvy attorneys, engineers and designers who aim to make the practice of law simpler for its end users.
The Job :
Job Description:
- Maintain and conduct revenue analysis against established goals and implement tools to streamline document of action plans.
- Develop and maintain MIS for smooth operation and efficient reporting.
- Forecast monthly revenue and identify and communicate revenue opportunities to the management.
- Manage end-to-end backend marketing.
- Managing all the for leads presales activities.
- Activate customer accounts, manage customer database, and Monitor customer subscription status.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
- Maintain CRM (Freshworks) database and share the status reports with management, customer success & sales team.
- Take sales information and use it for an appropriate purpose.
- Generate both periodic and ad hoc reports of revenue and clients as needed.
- Prepare and process Pro-forma/customer invoices in a timely and accurate manner.
- Managing the team of Customer Associates and Sr. Associates to ensure 100% Customer Success.
- Revenue calculation on regular intervals regarding collection, dropout, upgrade, and bouncing cases.
- Ensure to grow and assist revenue targets along with future growth targets.
- Communicate with the clients who owe payment and increase the percentage of successful repayments.
- Monitor and analyze business results versus plan.
- Managing customer queries and usage to achieve customer loyalty and retention.
Ideal Candidate :
- Required experience of 2-6 years in this field
- Qualification : Must be a Graduate (Post Graduate in marketing or equivalent will be preferred)
- Strong communication skills - previous experience with customer interaction will be preferred
- Strong Analytical Skills, detail-oriented, and self-starter with the ability to work independently
- Prior experience in using CRM software will be an added advantage.
- Team-leading skills
- Having knowledge of advanced Excel and well versed with PowerPoint presentations
- Able to extract/manipulate large data sets and attention to details
- Possess good decision- making skills and be a problem solver
- Solid interpersonal skills including the ability to work in a team and make suggestions for team improvement.