Customer Success Manager

Company website: http://xperium.ai/

About Repup :

Xperium is a guest Data platform that helps hotels deliver a personalized guest experience and earn more revenue at the same time.

Xperium is one of the fastest-growing hospitality tech companies in Asia, and has received recognition for the same from Deloitte for two years in a row. Xperium is known for creating SaaS platforms that deliver hyper-personalized experiences to guests and allow hotels to increase their ancillary revenue, direct booking, and improve their online reputation.

The Xperium platform integrates with more than 50 PMS and other hospitality technologies, including Oracle Hospitality, Infor, Siteminder, Mews, Cloudbeds, and more.

The company boasts over 2000 hotels including clients like Radisson, Hyatt, Moxy by Marriott, Lemontree, Roseate House (Bird Group) among its customers. Headquartered in Gurgaon, India, with a vast presence over SEA, Europe, and the US, Repup is at the forefront of technological innovation for the hospitality industry.

Why Repup?

Xperium helps thousands of hospitality professionals in getting back their lost business due to covid. Our solutions include orchestrated marketing solutions, personalized upsell programs, and CX products for hotels, resorts, theme parks, restaurants, luxury retail.

RepUp was founded in 2015 to help hospitality businesses with analytics and automation.

We have offices in Bangalore, Gurgaon, and a partner network in UAE, SG, ID, PH, US & SL.

Our customers are spread across India, SEA, MEA & USA

What will I do?

- Manage end to end supply chains and derive rapid value delivery post-corporate client conversion

- Manage corporate client stakeholders and ensure quick program launch

- Persuade SME clients to adopt the platform and transact on it. Provide necessary training & handholding to clients. Own SME client conversion, transaction volume, and revenue targets

- Use analytical tools to monitor user growth, identify and solve key issues in user adoption

- Manage client queries and concerns, and provide them with required solutions

- Work closely with the Founding team on different aspects of the business across Sales,

- Marketing, Strategy, Operations, and Product design

- Come up with innovative solutions to challenging problems facing the business - large or small

What skills should I have?

- Problem-solving : Ability to get to the root of problems and come up with logical, practical and effective solutions

- Knack for getting the job done - A combination of grit, hustle, and problem-solving skills to deliver results

- Experience in managing clients/partners and driving them towards the desired outcome

- Experience in leading initiatives and delivering results

- Experience in a dynamic, fast-paced start-up environment preferred

- Strong communication skills : Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication

- Ability to multi-hat and multi-task : Handle multiple work-streams in parallel with a cool head

- Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business

- Willingness to travel to different client locations across India for meetings on a need basis

- Fluent in English and Hindi (expertise in additional languages welcome)

About team :

Mr. Pranjal Prashar- Founder & CEO

No. of employees: 11-50 employees

Role: Team management role

Next reporting manager: Vertical Head

Notice period: Up to 30 days

Gender restriction: No restrictions

Office timings: Indian Shift

Working days: Only Mon, Tue, Wed, Thu, Fri working

Max. Age limit: 30 Years

Incentive not allowed

Remote-working allowed

Product-based company experience is compulsory

Locations : Gurgaon

Must-Have Skills :

- Customer Retention

- Excellent communication skills

- Excellent interpersonal skills

- Key account management

Experience: 2.00 - 5.00

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