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07/04 Milind Suryavanshi
HR at MS JOBS INFO

Views:137 Applications:48 Rec. Actions:Recruiter Actions:0

Manager - Customer Success (10-15 yrs)

Bangalore/Gurgaon/Gurugram/Hyderabad/Mumbai Job Code: 154470

Manager - Customer Success - Indian Payroll


Responsibilities :

- Understand client's business processes and lead the payroll team to provide recommendations on companies payroll module for their needs

- Assist the product implementation team during the implementation process in coordination with the client teams to ensure successful 'go-live'(at the customer site if required)

- Support clients during critical Payroll events during the year.

- Quarter filings, year end closure.

- Support clients to resolve queries on Payroll, as and when required

- Testing and developing new enhancements for the payroll module and coordinating with the development team

- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Requirements :

- In-depth knowledge of Indian Payroll with an experience of at least 10 years in payroll implementation/support

- Good understanding of statutory compliances (PF, ESI, TDS and PT)

- Experience in Gratuity and Labor Benefit calculations

- Client handling and payroll system implementation (Transition)

- Good Excel knowledge is a plus

- BSc/BA in business, accounting or relevant field is a plus

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