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08/07 Vivek
HR at EDU Angels India PVT LTD

Views:2116 Applications:385 Rec. Actions:Recruiter Actions:186

Manager - Customer Service - Social Media Platform (2-7 yrs)

Kolkata Job Code: 122947

- We are on the lookout for someone who is passionate about solving queries/complaints over social media, and can also write good content to promote our brand.

- This role will work within the customer care domain to solve users' product and campaign-related queries. One key expectation from the person handling this responsibility will be to improve the grievance handling mechanism.

Role :

1. Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, Twitter etc.

2. Understand the customer grievances and provide appropriate resolution

3. Build good quality marketing content

4. Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

Eligibility Criteria :

1. Prior experience in a similar role

2. Good command over English Language

3. Ability to effectively communicate information in written format

4. Excellent time management skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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