Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
25/06 Vivek Jain
Sourcing Manager at HireTale

Views:729 Applications:173 Rec. Actions:Recruiter Actions:135

Manager - Customer Service - Social Media Platform (2-7 yrs)

Kolkata Job Code: 121993

- We are on the lookout for someone who is passionate about solving queries/complaints over social media, and can also write good content to promote our brand.

- This role will work within the customer care domain to solve users' product and campaign-related queries. One key expectation from the person handling this responsibility will be to improve the grievance handling mechanism.

Role :

1. Handle all customer queries and complaints raised on social platforms like Facebook, Instagram, Twitter etc.

2. Understand the customer grievances and provide appropriate resolution

3. Build good quality marketing content

4. Build credibility with customers by empathizing with their problem in words, proactively understand their needs and respond promptly

Eligibility Criteria :

1. Prior experience in a similar role

2. Good command over English Language

3. Ability to effectively communicate information in written format

4. Excellent time management skills

Add a note
Something suspicious? Report this job posting.