Manager - Customer Service - Non Voice Process - BPO (3-7 yrs)
- Managing Email Responses towards customer grievances with TAT
- Coordinating with cross functional teams to give final closure to customer questions
- Managing the team and its productivity
- Allocating daily tickets to the team members
- Handline escalations directly
- Preparing daily, weekly and monthly reports
- Managing quality of communication
- Team training on processes on weekly basis and audit of the questions raised and replies given
- Managing ORM for social media in alignment with the agency
- Manage weekly rostering of the agents
- Preparing weekly audit report - agent wise
- Excellent written and communication skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
