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27/04 Gaurav Mishra
Senior HR Executive at Stellar Information Technology Pvt Ltd

Views:86 Applications:33 Rec. Actions:Recruiter Actions:9

Manager - Customer Service - IT (3-6 yrs)

Ahmedabad/Gujarat Job Code: 118263

We need only female candidates only for this position.

Max 5 to 6 years of candidates experience are enough for this position.

We need candidates from any Customer Service company who is having any IT Sales experience.

1 year of Team Handling is enough.

- Responsible for operational excellence, customer service and administration of all the branch

- Drive branch team to ensure all requirements of customers are effectively fulfilled

- Identify and implement initiatives for enhanced customer delivery, higher productivity, reduced TATs and cost management

- Provide people leadership to direct reports & assist the Regional Head in expanding the team & helping with the reporting work.

- Impart process & system training's to the branch.

- Review and analyzes data on productivity and efficiency; makes strategic decisions on solutions and improvements; present recommendations to organization and senior management.

- Proactively seek opportunities for process improvements through ongoing review of processes / methods of data collection and report preparation to create efficiencies and eliminate non-value added work

- Be Single Point of Contact or escalations point for any service unavailability/Clarification

- Opportunities seeker to increase customer satisfaction and deepen client relationships

- Execute high quality one on one discussions utilizing advanced questioning and influencing skills with customer/IT business leaders

- Research & recommend Industry best solutions available in the market

- Responsible for Inventory /Resource planning, fulfilling technical requirement and scarce resource utilization across all the branches

Qualification / Professional Experience :

- 3-5 years experience in operation/customer service with proven track record.

- Should be a technical graduate & a post graduate (Technical/Non-Technical).

- Candidate should have core expertise of IT- Hardware & Technology.

- Excellent communication, analytical and people management skills.

- Ability to think laterally and come up with new ideas.

- Understand how to communicate on sensitive information tactfully.

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