HR Business Partner at StepUpFind
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Manager - Customer Service - General Insurance (3-15 yrs)
YOU WILL BE RESPONSIBLE FOR :
- Monitoring SLA management to ensure continuous improvement in delivering value customer experience to stakeholders.
- Liaising with 2nd line managers (Operations Admin) onshore to be able to garner a long term working relationship
- Taking ownership for timely delivery to the client either as per laid SLAs or as agreed with the client.
- Ensuring continuous learning to members on end-to-end business environment, processes and skills.
- Defining SOPs within defined frameworks and boundaries to ensure smooth functioning.
- Monthly one on one meetings with the Management.
THE SUCCESSFUL CANDIDATE:
- Graduates or Post Graduate with minimum of 3 years of experience in operations.
- Experience of Non-Life insurance is must.
- Must possess leadership, Problem solving and time management along with strong interpersonal skills.
- Experience of managing a team of over 40 people is add on.
WHAT IS IN IT FOR YOU:
- An opportunity to define, lead and coordinate the operations of the company.
- Liaise extensively with stakeholders.
- Good experience in an Excel,
- Work in a dynamic environment for an established brand.
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