Manager - Customer Service - Financial Services (1-3 yrs)
Customer Service Manager
Experience :1.50-3 Years
CTC : 3.00-4.20LPA
Required Skills : Cold calling, Lead Generation
Company Name : INGENETUS
Description :
Roles and responsibilities :
- Handling and resolving the day-to-day queries of customers.
- Interacts effectively and professionally with others and able to initiate, establish, and maintain highly is effective relationships.
- Identify Customers needs and deliver Voice Service to the customers on Financial products related queries and complaints.
- Receiving Calls from Customers both New and Existing and adding those calls to the CRM
- Cold Calling on the existing database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives.
- Handling Mutual Funds division and end-to-end operations of it.
- Effective handling & monitoring of day-to-day Operations via transaction processing, effective allotment/payouts, monitoring Controls, KYC, Audits, etc.
- Providing data points and support to the Sales Team
- Smooth Branch coordination - to ensure minimal complaints and quick resolution
- Handling various day-to-day transaction activities
- Should have a laptop for office work.
