Customer Service Manager - Wealth (Remote) 0-4 yrs

Grip Invest (www.gripinvest.in)

Why should you look at this role?

- Salary 4-6 lakh per annum

- Remote working, work from anywhere

- ESOPs (depending upon candidate to candidate)

- WFH allowance

- Health benefits

- Paid leave

- Sick leave

- Provident Fund

- Annual bonus

- Performance bonus

What Else?

- Fast paced environment backed by marquee investors, opportunity for smart talent to grow

- Great culture based on the following core values: Transparency, Ownership, Commitment Celebration

- Lean structure, no micromanagement

- High focus on Learning & Development and monetary support for relevant trainings

- Equity ownership opportunities

Company size: 11-50 employees

Team structure: Sales / Marketing / Business Development -> Marketing Head -> CEO

About the Employer :

Grip is building a new category of investment options for the new-age of Indians. Millennials don- t communicate, shop, pay, entertain or work like the previous generation - then why should they invest the same way?

Grip has seen 35% month-on-month growth to become one of India's fastest-growing destinations for alternative investments. Today, Grip offers its product suite to some of India's most disruptive businesses like Udaan, Stanza Living, Furlenco, Bounce, BlueStone, FabAlley and LetsTransport.

Finance & technology (FinTech) is what we do, but people are at the core of our mission. From client-facing roles to technology, and everywhere in between, you- ll work alongside a diverse team who loves to solve problems, think creatively, and fly the plane as we continue to build it.

Employer Reviews :

"Great people, fun culture, exciting work"

"Opportunity to contribute at a Junior level. Leadership that supports growth"

Click here for more reviews: https://www.glassdoor.co.in/Reviews/Grip-Limited-Reviews-E430015.htm

What You will do Everyday?

- Provide world-class customer service to both internal and external clients in all interactions, striving to exceed client expectations

- Take ownership of customers issues and follow problems through to resolution

- Co-ordinate across different departments and follow-up with them to ensure timely resolution of user service requests

- Maintain an orderly workflow according to priorities

- Ability to handle a high volume of requests in a fast-paced environment

- Explain and educate users about Grip's offerings and its benefits

- Enable RMs manage and nurture relationship with existing and potential investor

- Other duties as assigned

Your Superpowers :

- Bachelor's degree

- Have an understanding of the wealth segment and product offerings (0-4 years- work experience in customer service)

- Strong written and verbal communication skills and ability to communicate with Retail, HNIs, family office investors would be essential

- Strong phone presence

- Prior experience in financial services industry is preferred

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.