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05/09 Faiz
Recruiter at Talent Incubator Solutions LLP

Views:4 Applications:8 Rec. Actions:Recruiter Actions:0

Manager - Customer Service - eCommerce (4-6 yrs)

Gurgaon/Gurugram Job Code: 231938

Job Resonsibilities:

1. Serve as the link of communication between key customers and internal teams

2. End to End Customer Order Fulfilment Process (Ecom Accounts & Retail Accounts).

3. Ensure the effective handling of all customer orders, from order receipt to product dispatch/delivery, Ensure the effective handling of all customer orders, from order receipt to product dispatch/delivery

4. Coordinating with the freight forwarder and CHA for shipment arrangement, coordinating with the transporter for vehicle arrangement/ negotiating for price.

5. Maintain financial accounts by processing customer adjustments

6. Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge

7. Follow up for the Shipment schedule, coordinate with Freight Forwarders, Transporters, updating their ETA & ETD on portal, and informing customer about current status.

8. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Desired Qualifications :

- Proficient excel reporting and analytical skills

- FMCG Background is a plus

- Must have dealt with ECOM accounts

- Team player and problem solver in a demanding deadline driven environment

- Prior Experience in Handling Ecommerce Accounts, Key accounts, Retails accounts, .

- SAP working knowledge is mandatory

- Excellent In English Speaking

- Knowledge about Logistics Planning

- 5 days working

- Male candidates preferred from Gurugram (Or can relocate to Gurugram)

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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