We have opening in MNC chemical Co based at Navi Mumbai

Please go through job description and send your up dated Resume with present salary

DEPARTMENT : Customer Service, Sales & Business Management Group

Main function :

- Managing global export documents handling with quality, accuracy and with best lead time

- To ensure export documents are prepared and sent to customers on time

- To Lead, motivate and develop documentation team members

- To ensure continuous improvement in documentation process and trouble shooting skills

- 50% team management and 50% documents handling

- Immediate superior

Education/Knowledge : 

- English Medium educated Graduate with PG Diploma in Export and Import Management or MBA (Supply Chain or International Trade).

- Knowledge about export order fulfilment, international trading and Supply Chain.

- Knowledge about export and import documents in global trade with experience of leading a team.

- Leadership qualities for leading and driving an experienced professional team

- Excellent ability in verbal and written English communication

Experience: 10-16 years experience in customer service functions in reputed organisations preferably in European MNC with last 3-4 years leading and managing a team of 4-5 persons in customer service.

Competencies : 

- Lead and own the overall export documents handling process for global customers as a part of O2C process in customer service management

- Implement customer requirements for documents

- Ensure quality and accuracy of all export documents

- Knowledge of Bill of lading or other transport documents in global trade and its checking and approval

- Good knowledge in global trade and Export / Import documentation

- Knowledge of Trade Agreements, Origin rules, Trade Blocks, Tariff and non-tariff measures

- Incoterms and payment terms including Letter of Credits and associated banking rules and preparing documents for negotiation under L/C

- International banking process for export and import

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