JOB DESCRIPTION & RESPONSIBILITIES

- Responsible to deliver high quality and productivity results that meet the identified targets

- Energetic, friendly and approachable individuals who understand the importance of great customer service

- Present calm attitude in agitated/irate customer scenario and follow escalation procedures as defined with compromising on core service objective of - Customer First- . 

Language Proficiency-Spoken-Good Communication Skills in English and Hindi

- Internet skills (ability to effectively search information, download files etc.)

- Interest towards mobile phones/services business

- Transaction handling Services, Problem Solving Efficiency

- Address inquiries related to Flights booking

- Handle queries and complaints of customer queries related to products

- Maintains composure and patience with customers

- Ability handle tough situation with customer

- Hit the client metrics

KEY SKILLS:-

- Knowledge on VOIP, Hot spot connection

- Should have basic knowledge on mobile phones and features

- Knowledge on mobile number portability (port in/port out)

- Knowledge on Selfcare, USSD, IVR and so on

- Knowledge on SMS centre number, PIN/PUK etc

- Prioritizing, time management and organizational skills

- Knowledge on how to connect laptop or desktop over Wi-FI.

- Highly motivated and target driven Approach

- Language proficiency - spoken - Good Communication skills

- Outstanding verbal, written and listening skills (English)

- Understands details of several functions to provide quality service

- Carefully write/type messages to ensure professional tone

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