Customer Service Manager

Roles & Responsibilities:

- Supervise and lead all service processes and operations across all the sites.

- Track expenses and oversee the budget for service functions.

- Create and implement service functional procedures for optimising resource and cost.

- Conduct regular inspections of the facilities to detect and resolve problems.

- Reduce the non core activities for the team.

- Plan and manage all preventive, Opportunity & Predictive maintenance activities to maintain performance of equipment. Highlight recurring problems to relevant stakeholders and drive warroom projects to resolve such problems.

- Manage and Optimise the manpower requirement for site operations and Monitor their performance maintaining required skill matrix with the help of technical trainer.

- Ensure all employees adhere to the safety policies and procedures.

- Encourage team for implementation of 5Ss and Kaizen activities. Conduct monthly reviews for the same.

- Review daily progress reports and maintenance logs.

- Oversee and optimise spare parts management for all the sites considering the SLAs signed with customers.

Requirements:

- Extensive knowledge of Electronics systems like PCBs, Sensors and Mechanical tools.

- Strong desire to learn along with professional drive

- Technical Understanding of various sensors, actuators and automation technologies.

- Excellent verbal and written communication skills in English and Hindi.

- Strong Leadership and people management skills.

Good to Have:

- Certification in Six Sigma and Lean

- Experience in project deployment.

- Experience with Remote site Management

- Knowledge about Robotic and warehouse industry.

Eligible Candidates:

- Desired Qualification : B.E. / B. Tech in the Electrical/ Electronics/Instrumentation domain

- Work Experience : 7-10 years of Experience

We Value:

- Strong willingness to put in the extra effort when required

- Good interpersonal skills and ability to work in a team environment

- Ability to work in stressful situations

Work Location: Pune (Some travel required)

Work Mode: In Campus

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