Job Description

Summary

- Duties for the Customer Service Manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing success programs, providing insights on customer interactions, improving customer experience through product support, and handling customer complaints and requests. Any sort of experience with marketing campaigns and an understanding of what an excellent customer service means is valued highly.

- Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively.

Responsibilities

- Prepare, file and retrieve customer application documents.

- Update internal databases with Customer information.

- Analyze customer data to improve customer experience

- Coordinate meetings, calls and demos for the customer support team.

- Collaborate with internal teams to ensure proper pre-and post-sales service.

- Communicate customer feedback to Marketing, Sales and Product Development teams.

- Create detailed reports of payments from customers, tickets raised and customer verification.

- Find ways to increase quality of customer service.

- Recruit, train and supervise staff.

- Brainstorm innovative ideas to improve our customer relationships

Requirements

- Proven work experience as Customer Success Representative or any other similar role.

- Excellent computer skills (MS Office- MS Excel in particular).

- Hands-on experience with any CRM software.

- Highly organized and able to multi-task.

- Self-driven and proactive nature.

- Excellent communication and interpersonal skills.

- Demonstrate leadership qualities.

- Knowledge of customer success processes.

- Patient and active listener.

- Passion for service.

- Communications or Marketing Degree.

Benefits

- Competitive Salary + Commission

- Paid vacations and Wellness leave

- Modern and cool office space

- Unlimited growth potential

- Free Lunch

- Medical Insurance

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.