Manager - Customer Service (3-6 yrs)
Responsibilities
- Lead the call support team in resolving escalations, ensuring prompt turnaround for all service requests with consistent quality.
- Monitor service quality by conducting sample checks on calls and emails.
- Liaise with internal stakeholders and follow up with external customers on all account related requests.
- Maintain accurate records and document all customer service activities and discussions.
- Identify and drive process improvements to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
- Implement customer support processes to enhance customer satisfaction.
- Hire, train and coach team members to ensure continous improvement.
You will be a good fit for this role if :
- 3+ years of prior experience in a customer service role.
- Should possess strong communication, interpersonal, and customer service skills.
- Prior experience in a managerial or supervisory role will be advantageous
- Proactive and out-of-the-box thinker
- Advanced troubleshooting and multi-tasking skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
