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05/11 Meenakshi Kumar
Proprietor at K & R Enterprises

Views:112 Applications:50 Rec. Actions:Recruiter Actions:5

Manager - Customer Retention - SaaS Product (2-4 yrs)

Gurgaon/Gurugram Job Code: 97244

Manager - Customer Retention


Responsibilities :

- Responsibility for the ongoing support and retention of an assigned base of accounts.

- Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.

- Conduct ad-hoc training platform training sessions

- Evaluate customers usage of the BirdEye platform and determine additional ways the customer can successfully leverage the platform features.

- Help customers implement integrations with the BirdEye platform.

- Provide reactive support for accounts that are at risk and escalated account issues.

- Providing onboarding support for additional upsell locations and other situations requiring that type of support.

Requirements

- 2-4 years of experience in a customer facing support/success/onboarding role.

- Customer experience champion.

- Strong oral and written communication skills.

- Consultative approach to account management.

- Deep customer empathy.

- Understanding of SMB space, particularly in the specified vertical.

- Exceptional Saas product knowledge.

- Ability to effectively manage delicate customer situations

- Understanding of competitive landscape.

- Knowledge of Salesforce CRM a plus.

Education:

- Bachelor's degree preferred.

Interested candidate can call on +91 99531 38435 and apply here for further process

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