- Customer Relationship Manager for our client.

Qualification : B Com/ M Com/MBA or relevant

Location : Hyderabad

Experience : 5 to 8 years

Work Mode : Work from Office

Gender : Female

About Position : 5 - 8 years experience in CRM in Real Estate, Thorough CRM process knowledge, ERP experience in handling high volumes, home loan and registration process etc.

Roles and Responsibilities :

- To handle customer operations for the Project Allotted and responsible for timely service delivery & quality as per the commitment.

- Able to handle the project independently the entire CRM process. (from post sales to handling over)

- Should have entire CRM end to end experience right from sending welcome letter, demand letter, payment collection, follow up, convincing/negotiating with the customer.

- Able to explain all the necessary details about the project/product and process.

- Able to solve any issues pertaining to CRM.

- Able to achieve the month on month collections as per the commitment.

- Ensure Customer delight, delivery of KPIs, delivery of compliance requirements.

- Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre/post technical service assistance.

- Ensure all the necessary data is fed on real time basis in ERP and ensure Daily Report sent every day.

- Maintaining cordial relationship with Sales, Home Loan, Registration and other departments

- Adaptive to highly demanding work environment

- The above roles and responsibilities include, but are not limited to performing and coordinating a variety of duties and tasks assigned from time to time.

Desired Candidate Profile :

- Proven sales experience.

- Well-presented and a good work ethics.

- Has excellent problem-solving skills.

- Demonstrates strong customer service skills.

- Possesses excellent organizational skills.

- Strong negotiation and communication skills.

- Excellent written and verbal communication skills especially email communication.

- Interpersonal skills.

- Good communication skills in English, Hindi, Telugu

- IT Skills

Contact : 9959417171

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