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23/11 Sahil Nakade
Customer Relationship Manager at ICICI Lombard

Views:8 Applications:5 Rec. Actions:Recruiter Actions:0

Manager - Customer Relationship - Insurance (0-1 yrs)

Navi Mumbai Job Code: 244847

- Handling Policy holder query's.

- Monitor all incoming calls from customers for all inquiries on orders for various products.

- Assist various departments to facilitate sales of all products in company portfolio.

- Analyze all customer issues and assist to resolve all within required timeframe.

- Coordinate with customers and ensure appropriate questioning to identify issues.

- Manage all customer inquiries and summarize same to be presented to management.

- Maintain knowledge on all customer requirements and provide appropriate solutions.

- Ensure optimal utilization of all resources and resolve all issues.

- Maintain accuracy of all data and verify same for all customer services.

- Assist to compose sentence structures for all customer reports.

- Analyze all issues and recommend alternate solutions to ensure effective resolution.

- Escalate all issues to management if required.

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