Customer Relationship Manager at ICICI Lombard
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Manager - Customer Relationship - Insurance (0-1 yrs)
- Handling Policy holder query's.
- Monitor all incoming calls from customers for all inquiries on orders for various products.
- Assist various departments to facilitate sales of all products in company portfolio.
- Analyze all customer issues and assist to resolve all within required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize same to be presented to management.
- Maintain knowledge on all customer requirements and provide appropriate solutions.
- Ensure optimal utilization of all resources and resolve all issues.
- Maintain accuracy of all data and verify same for all customer services.
- Assist to compose sentence structures for all customer reports.
- Analyze all issues and recommend alternate solutions to ensure effective resolution.
- Escalate all issues to management if required.