HR Recruiter at Episeio Business Solution
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Manager - Customer Relationship - Home Loan/Mortgage Product (1-3 yrs)
- 1 to 3 years in US Home Loan / Mortgage banking, voice process.
- Candidate must have excellent communication skills and excellent linguistic skills.
- Customer relationship managers are in charge of coordinating activities which enhance customer dependency, satisfaction, and product/service patronage to maximize profit for an organization. Customer relationship manager job description entails building and maintaining a formidable company-customer relationship such that increases customer loyalty and patronage.
- They also maintain contact with customers to obtain client feedback, and to also assist customers in resolving problems or addressing difficulties.
- As part of their duties, customer relationship managers maintain the image and reputation of an organization by ensuring customers receive value on purchased product/service.They utilize the CRM database to monitor and manage pipeline reports, potential sales opportunities, and general performance.
- They also oversee the activities of customer service staff and operations employees to ensure their dealings with clients promote customer dependency and guarantee their satisfaction.