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05/04 Santosh Mahadik
HR Recruiter at Episeio Business Solution

Views:10 Applications:8 Rec. Actions:Recruiter Actions:7

Manager - Customer Relationship - Home Loan/Mortgage Product (1-3 yrs)

Hyderabad Job Code: 154030

- 1 to 3 years in Home Loan / Mortgage banking, voice process.

- Candidate must have excellent communication skills and excellent linguistic skills. Apart from HIndi and English, multi linguists will have an added advantage specially Gujarati, Punjabi, Kannada, Marathi, Bengali, Tamil, Malayalam and Marvadi.

- Customer relationship managers are in charge of coordinating activities which enhance customer dependency, satisfaction, and product/service patronage to maximize profit for an organization. Customer relationship manager job description entails building and maintaining a formidable company-customer relationship such that increases customer loyalty and patronage.

- They also maintain contact with customers to obtain client feedback, and to also assist customers in resolving problems or addressing difficulties.

- As part of their duties, customer relationship managers maintain the image and reputation of an organization by ensuring customers receive value on purchased product/service.They utilize the CRM database to monitor and manage pipeline reports, potential sales opportunities, and general performance.

- They also oversee the activities of customer service staff and operations employees to ensure their dealings with clients promote customer dependency and guarantee their satisfaction.

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