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05/08 Charu Agarwal
HR Consultant at EduThrill

Views:55 Applications:32 Rec. Actions:Recruiter Actions:31

Manager - Customer Relationship - FinTech Firm (0-7 yrs)

Gurgaon/Gurugram Job Code: 227395

CashKaro and EarnKaro are two of India's fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.

Role Specifics - Day in the Life

- Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution

- Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)

- Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed

- Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication

- Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience

Must have skills :

- 0-2 years of managing a team of customer experience specialists

- Excellent verbal, written and interpersonal communication skills

- Outstanding customer service skills and dedication to providing exceptional customer service

Good to have skills :

- Must be self-motivator and self-starter

- Focus on quality and customer service

- Exceptional listening and analytical skills

- Solid time management skills

- Must be able to effectively deal with people at all levels inside and outside of the Company

- Creative ability & writing proficiency

- Ability to multitask and successfully operate in a fast-paced, team environment

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