HR Consultant at EduThrill
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Manager - Customer Relationship - FinTech Firm (0-7 yrs)
CashKaro and EarnKaro are two of India's fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.
Role Specifics - Day in the Life
- Customer Complaints- Handling customer complaints, providing appropriate solutions and alternatives within the time limit; following up to ensure resolution
- Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls, WhatsApp, YouTube & more)
- Resolving queries- Working cross functionally to ensure customer issues are being flagged and adequately addressed
- Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication
- Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience
Must have skills :
- 0-2 years of managing a team of customer experience specialists
- Excellent verbal, written and interpersonal communication skills
- Outstanding customer service skills and dedication to providing exceptional customer service
Good to have skills :
- Must be self-motivator and self-starter
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Solid time management skills
- Must be able to effectively deal with people at all levels inside and outside of the Company
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fast-paced, team environment
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