Founder at HrCadre Consulting
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Manager - Customer Relationship - Coaching Center (7-12 yrs)
Customer Relationship Manager - DBMCI (Gurgaon)
- We are hiring Customer Relationship Manager (CRM) for Dr. Bhatia Medical Coaching Institute.
Location : Head Office (Gurgaon)
Experience : 7+ years.
Roles & Responsibilities :
- A typical CRM role at Manager/Sr Manager level.
- Handles large teams, in both voice and web/mail/chat processes.
- Ensures High NPE and CSAT scores, Average call handling and web based revert TAT minimal.
- Hands on with managing three formats of Diallers.
- SOP and SLA MGT
- Doubling up as a trainer
- At least 7+ years of experience
- Trained on the Quality Aspects
- Worked and turned around on the CSAT survey workable areas.
About Company :
- Dr. Bhatia's Medical Coaching Institute (DBMCI) is India's first coaching center (Est. In 1996) which helps PG Entrance Exam aspirants to realize their dreams of having a successful and flourishing career in Medicine. DBMCI is not only the most experienced institute among its competitors but it also boasts a team of leading educationists and a panel of experienced doctors to guide the students. With around 140 centers PAN India, Bhatia's provides students with the best infrastructure and advanced study material which help them outshine their competitors. As a result, over the last 10 years, DBMCI students have emerged toppers in all the major exams (AIIMS, NEET, DNB, etc.). Dr. Bhatia's Medical Institute is without doubt the best bet for those preparing for PGEE.
For more information, visit our website www.dbmci.com/egurukulapp.com
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