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13/01 Abhay Kejriwal
Managing Partner at Antal International Network

Views:47 Applications:13 Rec. Actions:Recruiter Actions:2

Manager - Customer Relationship - BFS (1-5 yrs)

Pune Job Code: 105969

Looking for a candidate with a minimum of 1 year of experience as a CRM/Relationship Manager/Client Servicing manager in handling customer queries/complaints. Act as a single point of contact for the customers and coordinate with different departments of the organization.

RESPONSIBILITIES

- Monitor relationships with existing customers through CRM systems

- Ensure the CRM system provides an effective sales funnel

- Develop and implement marketing techniques that will drive new customers

- Set specific marketing strategies to retain customers

- Suggest new methods to address customers- needs

- Assist with organizing promotional events to reach prospective customers

- Review and select CRM software that meets our company's needs

- Conduct market research to follow trends and competition

REQUIREMENTS

- Proven work experience as a CRM executive or similar role

- Solid background in customer acquisition strategies

- Technical expertise with CRM and analytical systems

- Knowledge of online marketing methods and best practices

- An ability to manage marketing projects end-to-end

- Strong communication skills along with a customer-oriented attitude

- BSc in Marketing or relevant field

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