Business Support Manager at Snaphunt Pte. Ltd.
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Manager - Customer Relationship (3-5 yrs)
-Fantastic work culture
-Leadership Role
-Flexible working options
Our client is a Samsung funded education technology company with headquarters in South Korea and an office in India. The company's offerings include clicker-based classroom response systems and AI-powered self-assessment solutions.
The Job
Your responsibilities will include:
- Build and maintain relationships with all users, through strategies and processes, as well as direct interaction
- Lead the design and implementation of customer engagement strategies and processes at scale
- Create and maintain documentation on deployment status, support status, issues and resolutions
- Design and implement mechanisms to collect qualitative and quantitative feedback from users
- Coordinate and support any outreach and/or communications
Ideal Candidate
Requisite Skills and Experience:
- At least 3 years of experience working in relationship management, customer relations, customer support or similar roles
- Outstanding written and oral communication skills, proficiency in languages other than English and Hindi preferred
- An understanding of the education ecosystem, including the Government ecosystem, and a basic -understanding of education policy preferred
- Experience with creating, implementing and following up on organization wide processes
