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16/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:36 Applications:20 Rec. Actions:Recruiter Actions:14

Manager - Customer Relationship (3-5 yrs)

Anywhere in India/Multiple Locations Job Code: 300340

-Fantastic work culture

-Leadership Role

-Flexible working options

Our client is a Samsung funded education technology company with headquarters in South Korea and an office in India. The company's offerings include clicker-based classroom response systems and AI-powered self-assessment solutions.

The Job

Your responsibilities will include:

- Build and maintain relationships with all users, through strategies and processes, as well as direct interaction

- Lead the design and implementation of customer engagement strategies and processes at scale

- Create and maintain documentation on deployment status, support status, issues and resolutions

- Design and implement mechanisms to collect qualitative and quantitative feedback from users

- Coordinate and support any outreach and/or communications

Ideal Candidate

Requisite Skills and Experience:

- At least 3 years of experience working in relationship management, customer relations, customer support or similar roles

- Outstanding written and oral communication skills, proficiency in languages other than English and Hindi preferred

- An understanding of the education ecosystem, including the Government ecosystem, and a basic -understanding of education policy preferred

- Experience with creating, implementing and following up on organization wide processes

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